9.30 AM: Negotiation

The two main models of negotiation: Positional Bargaining/Merits
How to prepare for negotiation, information gathering, 3 point plan
How to conduct yourself in the negotiating arena, keeping calm, staying firm  

10:30 AM: Tea and Coffee

10.45 AM: Practical negotiation exercise

Practice roleplays with negotiating partner
Prepare negotiating strategy, execute in practice
Individual and group review of practice negotiation outcomes

11:45 AM: Question and Answer session

12:00 noon: Buffet Lunch

1:00 PM: Conflict resolution

Introduction to the 8 step model for conflict resolution
Opening  statements and developing the ‘Conflict partnership’
Get the facts, avoid stereotyping, work on the shared power principle
Closing the conflict resolution process, keeping the conflict partnership alive

2:00 PM: Tea and Coffee

2:15 PM: Practical application of principles

Practice conflict resolution session in couples
Individual and group feedback session
Group review with question and answer session  

3:30 PM: Summary discussion and Close

Venue:
Holly Croft
Winder Lane
Preston
Lancashire, PR3 0AX

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